Note: It is strongly recommended that landlords not be paid where properties have negative arrears balances. For further guidance on checking for rent overpayments, please click here.

If rent has been manually assigned to the wrong property and the incorrect landlord has been paid, there are two ways to resolve this.

1. The funds have been returned by the landlord

1.1 Assign the returned funds

Once the landlord has returned the funds and they are on the Unassigned lines page, they should be assigned against the property that was paid incorrectly as Landlord other income.

1.2 Return the management fee charged in error

Go to Financials > Double entry and add the following adjustment.
In the Money out section, please populate the fields as follows:
1. Category = The incorrect property
2. Subcategory = Landlord fee refund
3. Adjustment value = The full amount of the management fee taken in error
In the Money in section, please populate the fields as follows:
1. Category = The incorrect property
2. Subcategory = Landlord other income
3. Adjustment value = The full amount of the management fee taken in error
Include a suitable description and click Add adjustment

1.3 Recoup the funds from the landlord who was paid incorrectly

Go to Financials > Landlord deductions
From the top right corner, select the dropdown arrow and choose Business float (loan)
1. Select the property incorrectly paid
2. Select today's date
3. Type a suitable description
4. Enter the amount to claim back (total rent amount)
5. Click Submit
Locate the deduction just created and select Include in ledger and statement

This will take the funds from the incorrect property's landlord balance.

1.4 Assign funds to pay the correct owner

Go to Financials > Double entry
In the Money out section, please populate the fields as follows:
1. Category = the incorrect property
2. Subcategory = Business float out
3. Adjustment value = The full amount of rent
In the Money in section, please populate the fields as follows:
1. Category = The correct property
2. Subcategory = Rent in
3. Adjustment value = The full amount of rent
Include a suitable description and click Add adjustment

1.5 Amend the tenant ledger

Go to the Tenant ledger of the incorrect property
Click the dropdown arrow next to Update due dates, then select Single due date
Set the start and end dates to the current date
Enter the amount as the amount attributed here in error
Optionally, add a description advising that this is a correction to the ledger
Click Submit

2. The funds will be taken from the landlord's next payment

If the landlord does not return the funds directly, users must wait until they next receive rent before the funds are recouped.

2.1 Return the management fee charged in error

Go to Financials > Double entry and add the following adjustment.
In the Money out section, please populate the fields as follows:
1. Category = The incorrect property
2. Subcategory = Landlord fee refund
3. Adjustment value = The full amount of the management fee taken in error
In the Money in section, please populate the fields as follows:
1. Category = The incorrect property
2. Subcategory = Landlord other income
3. Adjustment value = The full amount of the management fee taken in error
Include a suitable description and click Add adjustment

2.2 Recoup the funds from the landlord who was paid incorrectly

Go to Financials > Landlord deductions
From the top right corner, select the dropdown arrow and choose Business float (loan)
1. Select the relevant property (the incorrect property)
2. Select today's date
3. Type a suitable description
4. Enter the amount to claim back (total rent amount)
5. Click Submit

When this owner's next rent payment is received, the deduction created here will be included in the landlord payment run, and the funds will be recouped to the business float. The landlord's next statement will show that the funds have been recouped.

2.3 Assign funds to pay the correct owner

Go to Financials > Double entry
In the Money out section, please populate the fields as follows:
1. Category = the incorrect property
2. Subcategory = Business float out
3. Adjustment value = The full amount of rent
In the Money in section, please populate the fields as follows:
1. Category = The correct property
2. Subcategory = Rent in
3. Adjustment value = The full amount of rent
Include a suitable description and click Add adjustment

2.4 Amend the tenant ledger

Go to the tenant ledger of the property that was paid incorrectly
Click the dropdown arrow next to Update due dates, then select Single due date
Set the start and end dates to the current date
Enter the amount as the amount attributed here in error
Optionally, add a description advising that this is a correction to the ledger
Click Submit

Overpayments - Rent paid to the wrong landlord