The balance displayed on the Financials > Reconciliation page should match the closing balance of the corresponding bank account for a given date.
If the bank balance does not match the reconciliation balance, follow the steps below to identify the source of the discrepancy before contacting the Finance Support team.
The Finance Support team can assist with investigating and resolving reconciliation differences. To do so, the information outlined in this article should be provided when raising a support request.
1. When the balance last matched
Go to Financials > Reconciliation.
Click Set end date on the left and set the date to the previous working day.
Compare this to the bank balance for the equivalent date.
Repeat this, going back one day at a time until the two balances match. Make a note of the date that the balances last matched.
2. What the balance difference is
Set end date to the date that the balances first did not match. This should be the day after they last matched. This will be the source of the discrepancy.
Record the difference and the date this first occurred on
Record whether this is higher or lower than the value shown in the system
3. The cause of the discrepancy
Go to Bank > View bank lines.
Select the Filter by dropdown on the top left and choose the Client account (or the name of your bank account on the system)
Select Change date range and adjust the date to the day the discrepancy first occurred.
Compare the bank lines displayed with those on the bank statement for the same day, and note any differences.
Note: Bank lines that have been split will appear as two separate lines in the system but as one bulk line on the bank statement.
For assistance in investigating and resolving balance differences, please contact our Finance Support team ([email protected]) and provide the information outlined in the steps above.