There are several ways to check whether a payment instructed through the system has cleared in the bank.
When a payment is instructed in SME Professional via the BACS schedule, a Manual account line is created. This Manual account line indicates that the payment has been instructed and is pending clearance. Once the payment clears the bank and is uploaded to SME Professional, this will show as a Client account line. The Client account line should then be matched to the corresponding Manual account line.
As an initial check, it is recommended that the payment status be verified within the online banking platform to confirm whether the payment has been made.
In addition, the following functions can be used within SME Professional to determine whether a payment has cleared.
1. Checking unmatched lines
Navigate to Bank > View bank lines.
Click Change the date range to include the period during which this payment should have been instructed in the system.
Use the Filter by dropdown to show Unmatched lines.
This page will then show any lines on the system that are not currently matched, indicating that the payment still needs to clear in the bank or be uploaded into SME Professional.
If the relevant item does not show on this page, this suggests that the Client account transaction has already been matched to this line.
2. Checking Client account lines
Navigate to Bank > View bank lines.
Click Change the date range to include the period during which this payment should have been made in the bank.
Use the Filter by dropdown to show Client account lines.
Search the Bank lines for the property, the amount, or the reference.
If the transaction shows here with the Client account type, then this indicates the payment was made in the bank and uploaded to SME Professional.
Check to ensure this is allocated to the correct Category and Subcategory and matched if applicable. If unsure, please contact support.
3. Checking the Reconciliation
If the cleared Client account line denoting the payment cannot be found in Bank > View bank lines, navigate to Financials > Reconciliation.
The total at the bottom of this page should match the bank balance.
If this does not match, we recommend correcting this first. This imbalance may be connected to why the specific transaction is not showing on SME Professional. For more information on how to do this, click here.
If this does match, this indicates the payment was not made.