There are several ways that users can check if payments instructed on the system have cleared in the bank.
SME Professional produces a Manual account line when users instruct a payment on the system via the BACS schedule. This Manual account line denotes that the payment has been made and is pending. When the payment clears and is uploaded to SME Professional as a Client account line, this should be matched to the Manual account line.
As a first step, we recommend that users check within their online banking platform to establish if this payment was made.
Separately, different functions on the system allow users to check if specific payments have or have not cleared.
1. Checking unmatched lines
Navigate to Bank > View bank lines.
Click Change the date range to include the period this payment should have been instructed on the system.
Use the Filter by dropdown to show Unmatched lines.
This page will then show any lines on the system that are not currently matched, indicating that the payment still needs to clear in the bank or be uploaded into SME Professional.
If the relevant item does not show on this page, this suggests that the Client account transaction has already been matched to this line.
2. Checking Client account lines
Navigate to Bank > View bank lines.
Click Change the date range to include the period this payment should have been made in the bank.
Use the Filter by dropdown to show Client account lines.
Search the Bank lines for the property, the amount, or the reference.
If the transaction shows here with the Client account type, then this indicates the payment was made in the bank and uploaded onto SME Professional.
Check to ensure this is allocated to the correct Category and Subcategory and matched if applicable. If unsure, please contact support.
3. Checking the Reconciliation
If the cleared Client account line denoting the payment cannot be found in Bank > View bank lines, navigate to Financials > Reconciliation.
The total at the bottom of this page should match the bank balance.
If this does not match, we recommend correcting this first. This imbalance may be connected to why the specific transaction is not showing on SME Professional. For more information on how to do this, click here.
If this does match, this indicates the payment was not made.