Unmatched lines are bank transactions that have not yet been paired with a corresponding manual bank line. Regularly reviewing unmatched lines helps ensure that payments have been processed correctly.
Manual bank line
When a rent, deposit, or contractor payment is marked as paid, SME Professional automatically creates a manual bank line.
This transaction remains in Unmatched Lines until the corresponding cleared bank transaction is imported and matched with this manual bank line.
Client bank line
When a processed payment clears the bank, a client bank line (transaction) is imported into the system.
These two bank transactions will be matched together to complete the payment process. This matching process will mark the manual bank transaction as having cleared and confirm that both lines refer to the same transaction.
Checking for unmatched transactions
Any manual transactions not matched to a client transaction (to demonstrate that the payment has cleared) will show in the Unmatched lines. These entries represent payments that have been instructed but may not have been processed by the bank. These should be regularly checked, and any unmatched payments should be reviewed.
Card, cheque or cash payments logged on the system will be added to unmatched lines (and will appear in red) until they are matched to the cleared payment. This allows a user to ensure that payments have been received.
Navigate to Bank > View bank lines
From the top left corner, click the filter to view Unmatched lines
Users may need to update the default date range to see all uncleared lines; click on Change date range from the top left to do so
Review any unmatched transactions more than 7 days old, as they may indicate a payment that has not been processed, imported, or matched correctly.
Resolving unmatched transactions
Two things need to be checked when resolving unmatched transactions:
Review bank statements to determine if the payment has been made
Check the reconciliation balance to determine if it is missing from the system
Based on the findings, choose the appropriate option below.
Option 1: The payment was not made
If the payment has not been processed, arrange for it to be made through your banking platform. Once the cleared transaction is imported into SME Professional, it can be matched to the manual bank line.
Option 2: The payment was made, and the reconciliation balance matches the bank balance
The transaction has likely been added to the system but incorrectly assigned. The client bank transaction will need to be found and correctly matched to the relevant manual transaction:
Navigate to Bank > View bank lines
Locate the transaction and click on the edit pencil icon
Within the Select bank line to match field, locate the correct transaction
Click Submit
Option 3: The payment was made, and the reconciliation balance does not match the bank balance
The transaction might be missing from the system and may need to be added. The reconciliation balances should be reviewed to determine if this transaction contributes to an incorrect reconciliation balance before taking action to correct it.
Users should check the ignored lines page for the missing transaction:
Navigate to Bank > View bank lines
Click Ignored lines from the top left dropdown
Ensure that the date range is set to capture the transaction date
If the transaction is found, click on the pencil icon to edit
Within the Select bank line to match field, choose the correct transaction
Click Submit
If the transaction is not showing in Ignored lines, the transaction can be retroactively imported to the system:
Download a copy of your bank transactions from your bank that includes any transactions missing from your system.
Email a copy of this file to [email protected] and the support team can upload the missing transactions to your system.
Once the transactions appear on your system, click on the pencil icon to edit
Within the Select bank line to match field, choose the correct transaction
Click Submit
Once the correct imported bank transaction has been matched to the manual bank line, the item will be removed from Unmatched Lines.