Our IP allowlist feature enhances security by restricting system access to a predefined list of IP addresses.
Employees provide their IP addresses to their system superuser, who then adds them to the allowlist. This ensures employees can only log in from their specified IP addresses, preventing access from unauthorised locations.
1. What is my IP address?
To locate your IP address:
Take note of the displayed IP address (for example, 45.140.155.108)
Pass this to your designated system superuser (system superusers will show on Admin > View all employees with an access level of 0)
Note: Our IP allowlist only supports static IP addresses. If you have a dynamic IP address that changes, this should not be added to the allowlist.
2. Adding an IP address to the allowlist
Note: The IP allowlist can only be updated by a superuser.
Go to Admin > View all employees
Select Admin page
Select Security > IP allowlist
Click "+ Allowed IP"
Select the relevant User
Enter their IP address in IPv4 format (An IPv4 address has the format x.x.x.x, where each x is a value between 0 and 255. For example, 45.121.174.117 or 192.168.5.18.)
Click on Submit
Note: Multiple IP addresses can be added for a user. If they need to access the system from multiple locations (eg home and the office), please complete the above steps for each IP address.
If no IP addresses are allowed against a user, they can log in from any location, given they have valid login details. If IP addresses are allowed for a user, they can only log in on those IP addresses with valid login details.
3. Removing IP addresses from the allowlist
Note: The IP allowlist can only be updated by a superuser.
Go to Admin > View all employees
Select Admin page
Select Security > IP allowlist
Locate the user/IP address row to be removed
Click on the red cross within the Delete column