If a user cannot log in to SME Professional, we recommend checking the points below:
Ensure they are attempting to log in to the correct URL - https://home.smelogin.co.uk
Double-check that they are inputting the correct case-sensitive username or password
Users can initiate their own password reset on the login page by clicking the 'Reset password' button, highlighted below.
The user will be prompted to enter their username, and a password reset email will be sent to the email address populated in the 'Preferred contact email address' field of their employee record. If this is not populated, the 'Work email address' email will be used. The link in the email will direct users to generate a new password.
Users can also request a password reset from any of their system superusers. To see who your designated superuser is, please go to Admin > View all employees and locate a user who has an access level of 0.
Superusers can set whether a user should reset their password on their next login by using the 'User must update their password upon next logon' checkbox, or they can generate a new password for the user.
If the user is still unable to access their system and no superusers are available to reset their password, please email [email protected] requesting a password reset, as we can only answer these requests in writing.