General
General lettings guidance
264 articles
Tenancy pack - Locating available merge fields
Tenancy pack - How to update or remove tenancy pack templates
Tenancy - Rent increase process
Tenancy - Adding additional clauses for new tenancies
Tenancy - Using the create tenancy pro rata section
Tenancy dates - Tracking rent review dates
Tenancy - Uploading a new tenancy agreement template
Tenancy - Tenant has withdrawn their application for a property
Tenancy - Locating available merge fields
Tenancy - Changing the lead tenant for a property
Tenancy - Additional notes on the private residential tenancy agreement (PRT)
Tenancy - Adding new properties with existing tenancies
Tenant portal - Accessing and using the tenant portal
Tenants - Referencing FAQs
Tenants - Managing and processing section notices
Tenants - Tenant status changing to past tenant
Tenants - Tenant(s) leaving a property where other in-residence tenants are remaining
Tenants - Tenant is moving to another agent managed property
Tenants - Sending a Note of Interest form
Employees - Resetting your password
Employees - Updating the Post login page for a user
Employees - Resetting another user's password
Employees - Archiving a user
Employees - Getting superuser rights
Employees - Creating a new user
Employees - Adding an email signature
Employees - Updating employee details
Employees - Setting up a new employee
Employees - Removing an employee
Calendars - Removing calendar connections
Calendars - Connecting/reconnecting a communal calendar
Calendars - FAQs
Calendars - Syncing a calendar
Calendars - Connecting/reconnecting an Office365 calendar
Calendars - Connecting/reconnecting a Google calendar
Calendars - Adding a sub-calendar to an Outlook calendar
Accessibility - Accessing SME Professional from Abroad
Security - Managing Support access
Accessibility - User access levels
Security - IP allowlist
Properties - Customising the View properties page
Accessibility - User does not have sufficient privileges to view a page
Accessibility - Branch switching functionality
Accessibility - User unable to login
Accessibility - Branch functionality (Multi-branch systems)
Properties - Team management
Accessibility - Enabling pop-ups
Accessibility - Clearing browser cache
Portfolios - Splitting/unlinking a property portfolio
Linking - Linking an employee to a property, viewing property-employee links and removing property-employee links
Linking - Linking a tenant to a property, viewing tenant-property links and removing tenant-property links
Linking - Linking a landlord to a property, viewing landlord-property links and removing landlord-property links