Overview
The matching system assumes the full payment due to landlords and contractors is made in one lump sum. In instances where you have underpaid in error, you can follow the steps below to assign the part payment, and then the remainder.
1. Landlord underpayment
Go to Lettings Properties > Property balances and click the value showing under Landlord balance.
On the left sidebar, click on View bank lines.
Locate the Manual rent out line related to this payment.
Click the ID number and split this bank line into the amount physically paid and the remainder.
For each of the amounts, set the Category to the property and Subcategory to Rent out.
Click Add lines above.
Go to Financials > Unassigned lines, and it will now be possible to match the payment out.
The remaining amount should be manually paid out to the property owner(s).
Once the remainder has been paid and imported onto the software, the line can be matched as Rent out against the property.
2. Contractor underpayment
Go to Bank > View bank lines.
Locate the Manual Landlord Expense that pertains to this payment (it should have the same reference as the payment out).
Click the ID number and split this bank line into the amount physically paid and the remainder.
Assign each of these with the Category set to the property and Subcategory to Landlord expense.
Click Add lines above.
Go to Financials > Unassigned lines, and it will now be possible to match the payment out.
Manually pay the remaining balance to the contractor from the client account.
When this part of the payment clears, it will be able to be matched as usual.