This will typically occur when a user enters the wrong value when making a manual payment in the bank.
As a result, users will not be able to match the bank lines, as each transaction will be for a different amount.
Assigning the bank lines
For the client account line
Navigate to Financials > Unassigned lines
Locate the client account line for the payment out
Click on the edit pencil icon
Expand the Subcategory dropdown and select Rent out
Click Submit
For the manual account line
Navigate to Lettings properties > Property balances
Click on the value within the Landlord balance column
Select the View dropdown in the top right corner, and choose Bank lines
Locate the manual account line for this payment
Click on the edit pencil icon
Set the Category to Business and Subcategory to IGNORE THIS BANK LINE
Click Submit
If the landlord was paid too little, the user can include this in the next payment run, and the additional balance will be added to BACS.
If the landlord was paid too much, this will be adjusted in the BACS schedule when they are next paid. Users can also add an adjustment to the ledger to ensure the next statement is correct. For more information on this, please click here.
Note: The property will appear on the Balance comparison page until this is resolved.