There is a facility whereby employees can be allocated as ‘superusers’. These users can create new employees and change passwords and user access levels for existing employees. They can also update certain company details, including main contact details and bank account details.
Existing superusers can create new superusers from their account. Please follow the guidance on the Creating a new user here.
When no superuser exists
If there are no existing superusers on the account, a request must be submitted to [email protected]
Email requirements
The email must:
State which users require superuser access.
Identify each user by their username.
Include any relevant company directors or heads of company in the email correspondence.
Finding a username
Usernames can be confirmed by:
Navigating to Admin > View all employees.
Locating the relevant employee.
Reviewing the Username column.
Note: Usernames must be included in the email request when superuser access is being assigned by the support team.