When a deposit has been returned from the deposit protection scheme, the incoming funds must first be assigned within the system. Once the tenant has been refunded manually, the outgoing payment should also be assigned when the debiting line appears in the system.
1. Assigning the funds returned from the scheme
When funds have been returned from the deposit scheme, they can be assigned as follows.
Go to Financials > Unassigned lines
Locate the transaction
Click on the edit pencil icon
Expand the Category dropdown and select the property
Expand the Subcategory and select Deposit In
Populate the rest of the form as necessary
Click Submit
2. Refunding the tenant
Once the incoming funds have been assigned, the tenant should be refunded manually through the bank.
3. Assigning the outgoing funds
When bank transactions are imported into the system the following day, the debit bank line should be assigned as follows.
Navigate to Financials > Unassigned lines
Locate the debit transaction
Click on the edit pencil icon
Expand the Category dropdown and select the property
Expand the Subcategory and select Deposit Out
Populate the rest of the form as necessary
Click Submit