This article outlines the process for refunding a tenant for rent that has not been paid to the landlord. If the landlord has been paid, please click here for guidance.
1. Roll back the payment (if it has been added to the BACS schedule)
Please note that this step is only required if you have added the landlord payment onto the BACS schedule, as this creates a 'Rent out' manual line on the landlord ledger. If you have not added the payment onto the BACS, you can start at '2. Re-assign the original bank line' below.
Navigate to Lettings properties > Property balances.
On the left-hand side of the page, select 'View BACS schedule'.
Locate the landlord payment.
Click the red 'X' under the heading 'Roll Back'.
2. Re-assign the original bank line
Navigate to Bank > View bank lines
Locate the relevant bank transaction (users may need to update the default date range to find the transaction)
Click on the edit pencil icon
Expand the Subcategory dropdown and select Rent overpayment
Click Submit
If only a portion of the rent has been overpaid, click the ID number of the bank transaction and split the bank transaction into Rent overpayment and Rent in. Please click here for further guidance on splitting a line.
2. Make manual payment
Once the relevant transaction has been assigned to Rent overpayment, users should proceed with manually refunding the tenant through their online banking portal.
3. Assigning the debit line
When the debit bank line is imported to SME Professional, the bank line should be assigned with the Category as the property and the Subcategory as Rent repayment.