When a payment has been marked as paid within SME Professional, it is represented in the system as uncleared funds (manual bank transactions). When the payment clears in the bank and the transaction is uploaded, it will appear as a client line. The system then uses a matching process to represent the payment as complete.
For more information on how to resolve unmatched lines, please click here.
1. Auto-assigning and matching bank lines
When the Bank > Auto-assign Bank lines process is run after importing a statement, the system will automatically match the client bank transaction to the manual transaction if it contains the same unique reference.
These references generally appear in two formats:
PXXBLXX (rent out)
CYEJ1K (landlord expenses)
In cases where the unique reference has not been used, client and manual transactions will need to be manually matched by the user.
Note: To set up specific payment references different to the system-generated references shown above, please contact the Financial support team at [email protected] for guidance.
2. Manually matching bank lines
Navigate to Bank > View bank lines
Locate the client line to be matched
Click on the edit pencil icon
Expand the Select bank line to match dropdown (this will display one or more bank lines with corresponding payment amounts)
Select the relevant line
Click Submit
3. Unmatching bank lines
If a bank transaction has been matched incorrectly in error, this can be unmatched using the steps below.
Navigate to Bank > View bank lines
Locate the matched client line
Click on the edit pencil icon
Highlight the matched line ID and delete this
Click Submit
Note: If the client line to match or unmatch is locked, please contact the Financial support team at [email protected] for assistance with matching.