Statements produced on SME Professional will include all income and expenditure beyond the date of the last payment to the landlord, as it is assumed that the opening balance on the ledger is £0.
Therefore, if the landlord has a negative balance, an amendment can be added to the statement to reflect opening negative balances in the landlord’s ledger. This will update the value on the landlord’s statement but will not deduct any additional funds from the landlord.
Navigate to Financials > Landlord deductions
From the top right corner, select the dropdown arrow and choose Overpayment
Populate the form as shown below
Click Submit
Once submitted, locate the newly added deduction and click on the tick under Include in ledger and statement. A pop-up may appear advising the user that there are not enough funds. Should this occur, then in this specific instance, please select Ignore warning and tick for inclusion and click Submit.
The landlord’s next statement will reflect the negative balance present on the ledger.