Guide to the most common Signable queries.
1. Can electronic signatures be used in court?
Please see this article
2. How do I sign up to send electronic signatures?
Please see this article
3. How do I edit the email address of a tenant once I have sent the documents?
You can either recreate the document and reissue to all parties (having updated the tenant email address in SME Professional) or you can log into your signable account www.signable.co.uk and edit the recipient email addresses.
4. How do I check the order in which the document will be signed?
Go to Correspondence > Electronic signature log
Locate the document and click Document history under the Events column
From here you can see the order of signatories
For example, the document history below shows that Mr John Smith will sign the document first (he has the lower ID) and then the Agency will sign the document
5. How do I check which signatory currently has the document?
Go to Correspondence > Electronic signature log
Locate the document and click Document history under the Events column
The event with the highest ID is the most recent event in the document and indicates which individual the document is currently with
6. How can I resend the document?
If the current signatory has already been sent the document but has not yet signed it/has said they have not received it, click the Send reminder button on the View open Signature documents page. This will send the current signatory another copy of the document to sign.
7. I need to make an amendment to the Signable document. How do I do this?
Once the document has been generated in SME Professional and sent via Signable, there is no way to amend the document. A new document will need to be generated in the system with the changes and then sent via Signable.
To cancel the current Signable document, please log in to your Signable account, go to your Library and click Cancel envelope.
8. Signable settings - All-at-once functionality and Default reminder frequency
Following an update by Signable, SME Professional now allows Signable's "All at once" functionality, so envelopes are sent to all parties simultaneously. Users can update their Signable company preferences by:
Signing into your Signable account.
Clicking the down arrow at the top right of your Signable page.
Selecting Company Settings
Go to the Preferences tab
Expand the Default signing sequence dropdown and select All-at-once
This page also shows the ability to send automatic reminders at set intervals. This can be altered in the Default reminder frequency section.
9. Can I include checkboxes as part of the document?
Signable also provide the option to add "tags" to your document. This will prompt the signer to populate further fields, such as checkboxes. For further information on using Signable tags, please see the link below.