Should a landlord advise that they would like to receive all correspondence to multiple email addresses, the owner's record can be updated to have the email addresses pull through to system generated emails by default:
Go to Owners > View owners/landlords
Locate the landlord in question
Click on the edit pencil icon
Select 'Disable read-only mode'
Update the Preferred contact email (system default) field to include all email addresses (shown below), with each email address separated by a semicolon
Click Update owner
Note: Ensure that there are no spaces between email addresses or trailing spaces at the end of the field.
Other contact records can also be updated to include multiple email addresses. For guidance on updating a tenant record, please click here.
Note: While this will allow all email addresses to pull through to system emails, please be aware of how this can affect other system processes.
Integrations - Some integrations have specific requirements, and having the email address populated in the above format may register as invalid and prevent users from submitting the data to the integrated platform.
For example, if you are sending documents for electronic signature through our Signable integration, having the email addresses in the above format will return an error message stating, 'The party email is invalid.' The record must first be updated to have only one email address populated before the document is generated so that it can be sent successfully. Once the document has been sent, the record can then be reverted.
Template documents, tenancy agreements and terms of business templates
If a merge field has been used on a template to pull through the contact's email address to a document, it will pull through in the format it has been input on their record. If only one email address should pull through to the documents, the record will need to be updated before the documents are generated.