Our open banking integration with GoCardless enables a system to be directly linked to the user's client account and to automatically import their bank transactions for the previous day.
1. Setting up an open banking connection (new connections or reauthorising a connection)
Navigate to Admin > View all employees > Admin page > Account > Bank account > Open banking authorisation > Authorise
Click Agree and continue on the SME Professional consent screen
Select the bank to connect to using the dropdown > Authorise
Click Agree and continue on the GoCardless consent screen
This will redirect to the client's bank login
Once you are redirected to your bank, log in and select 'Approve'
You will then be redirected back to SME Professional's Link Bank account screen
Select which SME Professional bank account to link (ie, client account) to the account from the authorised connection > Save
Note: If a bank account is listed that does not need to be linked to the system, for example, a business bank account, the dropdown against that account should be left as ‘None selected’
2. Importing transactions
Go to Bank > View bank lines or Financials > Unassigned lines > Import transactions
This will auto-import all transactions to the system since the last time they were imported, up until the close of banking of the previous day
Click Auto assign bank lines > this will run the standard auto-assign bank lines process
3. Reauthorise connections
Go to Bank > View bank lines or Financials > Unassigned lines > Import transactions > Reauthorise
Select Agree and continue on the SME Professional consent screen
This will open a redirect to each linked bank in a new tab (one per bank)
Click Agree and continue on the GoCardless consent screen/s
Log in to the bank/s > Approve
Each connection will be refreshed to 90 days expiry
Note: Connections can also be reauthorised by following the Set up Open Banking Connection process.
4. Deauthorise connection
Go to admin/settings > Account > Bank account > Open banking authorisation > Deauthorise
Select the bank to disconnect from using the dropdown > Deauthorise
Video tutorial
FAQs
The incorrect account has been linked.
If, while setting up an open banking connection to a new bank or a new account with an existing bank, the user links the incorrect SME Professional bank account (on the 'Link bank account' screen), it cannot be unlinked. Please contact Support to remove this link.
If the open banking connection has expired, will transactions from when the connection was not active be lost?
When the connection to the bank is reauthorised, the next time the Import Transactions button is clicked, all missing transactions will be imported into the system, provided the connection has lapsed for less than 90 days. If the connection has been inactive for more than 90 days, any missing transactions older than 90 days will not be imported into the system.
Some transactions appear to be missing
Only cleared payments will be imported into the user's SME Professional system. The payment will be imported as usual once it has cleared in the user's bank.
What happens if I forget to Import transactions one day?
The system records the last time transactions were imported from the user's bank and will import transactions from all previous days (up to 90 days) the next time the import transactions process is run. For example, if a user clicks Import transactions on 15/10, but doesn't click it again until 20/10, the system will recognise this and import all cleared transactions from 16/10, 17/10, 18/10 and 19/10.