1. Managing disputed rent reviews
Should a tenant raise any disputes during the rent review process, users can manage and track their progress.
All disputed rent reviews can be shown by selecting the Disputes view filter.
1.1 Setting a rent review as disputed
Go to Tenants > Rent review
Locate the rent review
Select the Tenant notice stage
Input details of the disputed notice, such as Date of dispute and Tenant notice notes
Select the Tenant notice stage progress field to Disputed or Disputed - Resolved
Select Update
1.2 Disputed rent review stages
After setting the tenant notice progress to disputed status, the rent review can be managed within the Disputes filter, as shown in section 1.
The Disputed rent review process is divided into six stages, shown below, allowing users to track the progress of the dispute.
Informal challenge/counter-offer
Formal dispute/referral received
Response and evidence preparation
External review/hearing
Decision/determination received
Appeal/review period
Within each stage, any pertinent documents related to the dispute can be uploaded by selecting the Upload document icon shown below.
2. Completing a disputed rent review
The progress of the final Appeal/review period stage can be set to highlight the outcome of the dispute.
Go to Tenants > Rent review
Select the Disputes filter
Locate the disputed rent review
Select the Appeal/review period stage
Populate the fields as required, including the Appeal stage progress
Select Update
