For clients using a communal calendar on Outlook, they may wish to have separate sub-calendars to differentiate between colleagues and/or teams. These sub-calendars can then pull through to the SME Professional system allowing users to book appointments for specific users/teams.
Please find below guidance on how to add a sub-calendar on Outlook:
In the Outlook app or desktop, click on the calendar icon
Locate the My calendars section
Find the calendar you wish to add the sub-calendar to (Note: this is usually named Calendar - communal email address)
Right-click on the calendar and select New Calendar
Enter a name for the new sub-calendar, for example, the name of an employee
Ensure the Folder contains field is set to calendar items
In the Select where to place the folder field, ensure the Calendar folder is selected (shown below)
Click on OK - this new sub-calendar will now be listed under the My Calendars section.
Once added, please click here for guidance on how to sync the new calendar to SME Professional.
Note: Not all users may have the required permission level on Office 365 in order to add new sub-calendars. If this is the case, the user will need to speak with their IT team who can update their Office 365 account accordingly.