If a user cannot log in to SME Professional, we recommend checking the points below:
Confirm that the correct login URL is being used: - https://home.smelogin.co.uk
Verify that the username and password have been entered correctly:
Usernames and passwords are case-sensitive
Ensure that there are no leading or trailing spaces
User resets password using the login page
Users can initiate a password reset on the login page by clicking the 'Reset password' button highlighted below.
Select the Reset password option on the login page
Enter the username when prompted
A password reset email will be sent to one of the following addresses:
The Preferred contact email address recorded in the user’s employee record
If this is not populated, the Work email address will be used
Follow the instructions in the email to create a new password
Note: The reset email may take several minutes to arrive. It is advisable to check junk or spam folders if it is not received.
Request a password reset from a superuser
Users can also request a password reset from any of their system superusers. To see who your designated superuser is, follow the steps below.
Go to Admin > View all employees
Identify a user with an access level of 0. These users are designated as superusers
Request a password reset from the superuser
Superusers can set whether a user must reset their password on their next login using the 'User must update their password upon next logon' checkbox, or generate a new password for the user.
If the user is still unable to access their system and no superusers are available to reset their password, please email [email protected] to request a password reset, as we can only respond to these requests in writing.