If one or more properties in the payment run do not have valid payment information, no items will be added to the BACS schedule in the Generate BACS payments step, and the user will receive a warning message.
This message may occur if the payment split does not equal 100% or the bank details are incorrect or missing. The system will provide a list of properties that are affected and provide a message with more information.
Note: No items will be added to the BACS schedule until this list has been resolved or the affected properties have been excluded from the payment run.
To resolve
Navigate to Lettings properties > View properties and locate the required property
Within the Street column, click on the property address
Navigate to the Finance tab and:
If the landlord should not yet be paid, tick the box to exclude the property from the bulk payment run
If the percentage split does not equal 100%, correct this so it does
If the bank details are incorrect or missing, amend these
Scroll to the bottom of the page and click Update
Return to Lettings properties > Property balances and click Generate BACS payments again to add these payments to the BACS Schedule
