There are a few reasons a BACS schedule may fail to import.
1. BACS schedule date
The BACS schedule being uploaded must be generated on the same day it is submitted to the bank. If the file was created on a previous date, a new BACS schedule must be generated.
To do so:
Navigate to Lettings properties > Property balances
From the left sidebar, select View BACS Schedule
From the top right corner, click Generate BACS Schedule
Note: Do not open and save the BACS file before uploading it to the bank. If the file has been opened and saved, generate a new schedule before attempting the upload.
2. Payment details
The BACS schedule should be checked to ensure that:
References contain no punctuation, including '&' and spaces.
Recipient names contain no punctuation, including '&'.
Any building society roll numbers are present.
The bank account number is correct.
The sort code is correct.
The recipient's name is correct.
If any payment details need to be changed:
Navigate to Lettings properties > Property balances
From the left sidebar, select View BACS Schedule
Locate the payment to be updated
Click the red X icon (located on the right-hand side) to delete the payment
Navigate to Lettings properties > View properties
Locate the relevant property and click on the property address
Open the Finance tab
Amend fields as required
Click Update property
Navigate to Lettings properties > Property balances
From the left sidebar, click on Generate BACS payments to add this payment back to the BACS Schedule
From the left sidebar, click on View BACS Schedule
From the top right corner, click on Generate BACS schedule
3. Bank holiday
If you attempt to upload the BACS schedule on a bank holiday, your bank may reject the file.
In this situation, wait until the next working day before generating a new BACS schedule and completing the payment run.
4. Authorisation amount
Some bank users are restricted by transaction value limits or the maximum number of payments they are authorised to submit.
If the BACS schedule exceeds these limits, contact your bank to review or increase your authorisation settings before attempting the upload again.