There are a few reasons that may cause a BACS schedule to fail to import.
1. BACS schedule date
The BACS schedule to be uploaded must have been created on the current date. If it was created on a previous date, a new file should be generated for importing.
To do so:
Navigate to Lettings properties > Property balances
From the left sidebar, select View BACS Schedule
From the top right corner, click Generate BACS Schedule
Note: Please ensure the file is not opened and saved before being uploaded to the bank. If it has been, create a new file to upload.
2. Payment details
The BACS schedule should be checked to ensure that:
References contain no punctuation, including '&' and spaces.
Recipient names contain no punctuation, including '&'.
Any building society roll numbers are present.
The bank account number is correct.
The sort code is correct.
The recipient's name is correct.
If any payment details need to be changed:
Navigate to Lettings properties > Property balances
From the left sidebar, select View BACS Schedule
Locate the payment to be updated
Click the red X icon (located on the right-hand side) to delete the payment
Navigate to Lettings properties > View properties
Locate the relevant property and click on the property address
Open the Finance tab
Amend fields as required
Click Update property
Navigate to Lettings properties > Property balances
From the left sidebar, click on Generate BACS payments to add this payment back to the BACS Schedule
From the left sidebar, click on View BACS Schedule
From the top right corner, click on Generate BACS schedule
3. Bank holiday
Does the upload coincide with a bank holiday? If so, postpone clicking ‘Generate BACS Schedule’ and finishing the payment run until the following day.
4. Authorisation amount
If the person importing the BACS schedule does not have the authority to import over a specific number of payments or payments greater than a specific value, they may need to contact the bank to extend this.