1. Viewing past viewings
Once a viewing has taken place, the viewing will no longer appear on the open viewings page, and appear as a past viewing. To locate a past viewing, select the Past viewings button in the Viewing filter, shown below.
2. Cancelling a viewing
Go to Lettings Properties > Viewing management > Viewings
Locate the viewing in question
In the Cancel column, click on the red cross
A pop-up will appear asking the user to confirm what action they would like to take:
Cancel ONLY this viewing - only this one viewing will be cancelled
Cancel this viewing AND any future viewings - this viewing along with any future viewings for the property will be cancelled
Exit and do not cancel any viewings - no viewings will be cancelled
Once cancelled, the viewing status will update to Cancelled, as shown below.
3. Un-cancel a viewing
Go to Lettings Properties > Viewing management > Viewings
Expand the Viewing status filter and select Cancelled
Locate the viewing in question
Select the Edit pencil
In the Viewer details section, change the Viewer status from Cancelled to an appropriate non-cancelled status
Select Update viewing