The BulkSMS integration relies on us holding valid login details for your account. If there have been any changes to these details (Username and/or password), please send this in an email to [email protected] so that we can update your system accordingly.

BulkSMS works on a Pay as you go (PAYG) service, therefore users need to ensure there are sufficient credits within their BulkSMS account. Insufficient credits will prevent users from sending out text messages from SME Professional.

To add more credits on BulkSMS:

Users can also set a Low credit notification on BulkSMS so that are made aware by Email and/or text when there credit numbers are low. This can be set up on BulkSMS by going to Settings > Credit settings.

Double-check to make sure that the mobile number(s) entered are valid. When sending one text to multiple recipients, each mobile number needs to be separated solely by a comma and have no spaces between ie 01234567798,04512545845

For security reasons, BulkSMS have put in place a limit on how many text messages can be sent in one day. By default, this daily quota is set to 1000 credits (approx. 1000 text messages).

If this quota is exceeded, users will no longer be able to send any further text messages until the next day. To increase your daily quota, please contact the BulkSMS support team ([email protected]).

If this guide does not answer your query then please contact the General Support team at [email protected] or on 0131 285 1022.