1. Change in BulkSMS account details
The BulkSMS integration relies on us holding valid login details for your account. If there have been any changes to these details (Username and/or password), please send this in an email to [email protected] so that we can update your system accordingly.
2. Not enough BulkSMS credits
BulkSMS operates a pay-as-you-go (PAYG) service, so users need to ensure they have sufficient credits in their BulkSMS account. Insufficient credits will prevent users from sending out text messages from SME Professional.
To add more credits to BulkSMS:
Go to www.bulksms.com and login to your account
Click on Credits
Select the relevant credits package and follow the payment steps
Users can also set a Low credit notification on BulkSMS so that are made aware by Email and/or text when there credit numbers are low. This can be set up on BulkSMS by going to Settings > Credit settings.
3. Invalid phone number(s)
Invalid phone number formatting can prevent messages from being sent.
Ensure that:
All mobile numbers are valid and complete
Multiple numbers are separated by commas only
No spaces are included between numbers eg. 07123456789,07987654321
4. Daily send quota
For security reasons, BulkSMS has put in place a limit on the number of text messages that can be sent in one day. By default, this daily quota is set to 1000 credits (approx. 1000 text messages).
If this quota is exceeded, users will be unable to send any further text messages until the next day. To increase your daily quota, please contact the BulkSMS support team ([email protected]).
If this guide does not answer your query, then please contact the General Support team at [email protected] or on 0131 285 1022.