Landlord and tenant balances must be checked before starting the payment run.
1. Checking landlord balances
Navigate to Lettings properties > Property balances
Locate the Landlord balance column
Click on the column header
The column will be sorted numerically, and landlords with the highest available balance will be brought to the top.
Please exclude any properties with a landlord balance available that should not be paid out.
2. Checking tenant balances
Navigate to Lettings properties > Property balances
Locate the Tenant arrears column
Click on the column header
The column will be sorted numerically, and tenants with any positive arrears will be brought to the top.
Before proceeding, please resolve any cases where the tenant appears to be in credit due to an overpayment of rent (negative arrears). For further information, please click here.
3. Excluding properties
Navigate to Lettings properties > Property balances
Locate the relevant property
Within the Included in run column, click on Included
The status will then change to Excluded
Once tenant and landlord balances have been checked and any relevant properties excluded, users can move on to the next step: Checking balance comparisons.