1. Incorrect final tenant payment date
The dates that show in the final tenant payment dropdown pull directly from the Tenant ledger. If the required date is not available as an option to select or if there are no dates listed, a single due date can be added to the Tenant ledger to correct this.
Go to Properties > View properties
Locate the property in question
In the View column, expand the dropdown and select Tenant ledger
Select Enter single due date
Enter the Date the payment is due
In the Rent field, ensure the full monthly rental amount is entered
Click Submit
This date should now appear as an option to select as the final tenant payment date on the Tenants > End tenancy page.
2. Incorrect final landlord payment date
The date of final payment to the landlord is based on the current landlord payment dates for the property. If the required date is not appearing as an option to select or no dates at all are showing, add a single landlord payment date to correct this.
Go to Properties > View properties
Locate the property in question
In the Actions column, expand the dropdown and select Landlord payment dates
In the Rent out due date field, set the date on which the landlord is to be paid on
The Rent out due should be the rental amount minus your management fee
At the bottom of the page, select Enter single date
This date should now appear as an option to select as the final landlord payment date on the Tenants > End tenancy page.