1. Adding a report
Go to Lettings Properties > Maintenance
Click on + Report
Populate the form with details of the job including the property address, assigned contractor and the job description
Click Submit
2. Advising the landlord/tenant
2.1 Advising the landlord
Go to Lettings Properties > Maintenance
Locate the report in question
In the Action column, expand the dropdown, there are two options available to send landlord(s) notice:
Email landlord(s) notice - A pre-populated email to the landlord(s) will appear confirming details of the job
Text landlord(s) notice - A pre-populated SMS to the landlord(s) will appear confirming details of the job
Once reviewed, click on Send email or Submit to send the SMS
2.2 Advising the tenant
Go to Lettings Properties > Maintenance
Locate the report in question
In the Action column, expand the dropdown, there are two options available to send tenant(s) notice:
Email tenant(s) notice - A pre-populated email to the tenant(s) will appear confirming which contractor has been assigned to the job
Text tenant(s) notice - A pre-populated SMS to the tenant(s) will appear confirming which contractor has been assigned to the job
Once reviewed, click on Send email or Submit to send the SMS
Video tutorial