1. Renegotiating an offer
Go to Sales properties > View available properties
Locate the relevant property and click on the house icon within the Overview column
Locate the current offer to be renegotiated
Within the Latest offer column, click on the offer amount
Tick the 'Renegotiated' checkbox (highlighted below)
Populate the form with details of the renegotiated offer. The current offer amount is displayed under the Status dropdown for reference
Click Update offer
Pre-populated emails highlighting the revised price will be generated
The system will now complete the following updates:
The status of the original offer (which has just been renegotiated) will be set to Withdrawn (if originally Accepted) or Rejected (if originally Pending)
A new offer will be created, and the status of this offer will match the status of the original offer (ie if an Accepted offer is renegotiated, the new offer will have a status of Accepted)
If an accepted offer is renegotiated, the buyer process associated with that offer will be copied and linked to the new offer
2. Tracing renegotiated offers
2.1 Offers by buyer/View all offers
On the Offers by buyer and View all offers pages (accessed by clicking on 'View all offers' on the sales property overview), the 'Renegotiated' column will be populated against the original offer that was renegotiated. It will display the renegotiation date and the ID of the offer created from the renegotiation.
In the below example, offer ID 351 was renegotiated on June 12th and offer ID 352 was created as a result.
2.2 Sales reports
On Sales properties > Reports, the following reports have been updated to include renegotiation information: Export offers, Export property pipeline, Export property fall through and Export property sales.
'Renegotiated from date' and 'Renegotiated from ID' columns will be populated if the offer was created by renegotiation and references the ID of the original offer.
'Renegotiated to date' and 'Renegotiated to ID' columns will be populated if the offer has been renegotiated and references the ID of the new offer created through the renegotiation of this offer.