1. Withdrawing an offer
To withdraw an existing offer, please follow the steps listed below:
Go to Sales properties > View available properties
In the Overview column, click on the house icon
In the Linked buyers tab, locate the buyer in question
In the Latest offer column, select the amount
Expand the Status dropdown and select Withdrawn
Populate the form as required
Select Update offer
After the offer has been updated, two email drafts will open:
An email to the property owner/vendor
An email to the buyer
It is recommended that both email drafts be reviewed before being sent.
2. Rejecting an offer
Go to Sales properties > View available properties
In the Overview column, select the house icon
Locate the buyer in question
In the Latest offer column, select the amount
Expand the Status dropdown and select Rejected
Populate the form as required
Select Update offer
Upon rejecting an offer, an email to the buyer will open. It is recommended that the email be reviewed before being sent.