If an offer cannot be accepted for a property, an existing offer may already have an Accepted status against it. Only one offer can be accepted against a property at any one time.
To accept a new offer, all other offers associated with the property must have a status of:
Pending
Rejected
Withdrawn
Users can view and update the status of any previously accepted offer by following the steps below;
Go to Sales properties > View available properties
In the Overview column, select the house icon
In the offers tab, locate the offer with the status of Accepted
Select the edit pencil against that record
A pop-up will appear, and the offer status can be changed to either 'Rejected' or 'Withdrawn'
Select Update offer
Should an error appear stating a buyer process already exists for the property when attempting to accept a new offer, users should follow the steps below:
Go to Sales properties > View sales progression
Locate the property
In the Status column, update the buyer process to 'Rejected' or 'Fall through'