Browsers will store cache data on previously visited websites (For example, copies of pages, images and other media content) to allow these sites to load content faster the next time you visit.
SME Professional updates with new releases regularly and sometimes these releases require you to clear your browser's cache memory to allow the new updates to pull through.
If something looks odd on a page or it won't load properly, please follow the guidance below on how to clear your browser cache.
Google Chrome
In the top right-hand corner of Chrome, click the menu button (⋮)
Select Delete browsing data
Choose All time as the time range
Ensure the Cached images and files box is ticked. You can leave the Browsing history and Cookies options un-ticked
Click Clear data
Safari
Go to History > Clear History
Choose how far back you want your browsing history cleared on the pop-up menu.
Click Clear history
Mozilla Firefox
Click the menu button (≡) and choose Options
Select the Privacy & Security panel
In the Cookies and Site Data section, click Clear Data
Remove the tick against Cookies and Site Data
With Cached Web Content ticked, click the Clear button
Microsoft Edge
Click on the three dots button (⋯) and choose
History
Click the bin icon
Choose All time as the time range
Make sure that Cached images and files is selected
Click Clear
Internet Explorer
Note: Internet Explorer has now become a deprecated browser and been replaced by Microsoft Edge, therefore we advise to upgrade to any other browsers above to benefit from the latest security updates and the optimal operation of SME Professional