Skip to main content

Accessibility - Clearing browser cache

Web browsers store cached data, such as page content, images, and media files, to improve loading performance on previously visited websites.
​

SME Professional is updated regularly. Some updates may not display correctly if outdated cached data remains in the browser. Clearing the browser cache ensures that the latest version of the application is loaded.
​

If something looks odd on a page or it won't load properly, please follow the guidance below on how to clear your browser cache.

Google Chrome

  1. In the top right-hand corner of Chrome, click the menu button (⋮)

  2. Select Delete browsing data

  3. Choose All time as the time range

  4. Ensure the Cached images and files box is ticked. You can leave the Browsing history and Cookies options un-ticked

  5. Click Clear data

Microsoft Edge

  1. Click on the three dots button (⋯) and choose

    History

  2. Select Delete browsing data

  3. Choose All time as the time range

  4. Ensure the Cached images and files box is ticked. You can leave the Browsing history and Cookies options un-ticked

  5. Click Clear now

Safari

  1. Go to History > Clear History

  2. Choose how far back you want your browsing history cleared on the pop-up menu.

  3. Click Clear history

Mozilla Firefox

  1. Click the menu button (≡) and choose Options

  2. Select the Privacy & Security panel

  3. In the Cookies and Site Data section, click Clear Data

  4. Remove the tick against Cookies and Site Data

  5. With Cached Web Content ticked, click the Clear button

Related Articles
Did this answer your question?