Users can log information related to contact attempts or private notes/feedback against a feedback item for internal reference.
Go to Lettings properties > Viewings
Select View > Viewing feedback or Sales properties > Sales viewing feedback
Locate the relevant feedback
Select the icon within the Contact/private notes column
Populate the Contact notes field as required
Select Submit
The icon will turn orange, highlighting to the user that an internal note has been logged against this item. Users can hover over the icon to view previously added notes.