1. Requesting viewing feedback
1.1 From the Viewing feedback page
After a viewing, users can request feedback from any viewer of the property.
Go to Lettings properties > Viewing management > Feedback or Sales properties > Viewing management > Feedback
Locate the relevant viewer
In the Request feedback column, select the envelope icon
Once reviewed, select Send email
1.2 Automatic viewing feedback email request
Once a viewing has taken place, an automatic email can be sent to the viewer requesting feedback, without any user needing to send it manually.
Users can specify how long after viewing that the viewer should receive the email, eg 1 hour or 2 hours.
The email will be sent from the agent's email address set in the Company details page.
To enable this feature, please contact the Support team.
2. Tracking viewing feedback
2.1 From the Viewing feedback page
To view items that have had feedback recorded against them, expand the Feedback received dropdown and select Received feedback.
2.2 From the Property overview page
Users can view all feedback for a property by clicking on the Viewing feedback tab in the property overview. This will show items with no feedback logged and with feedback received.
2.2.1 Viewing feedback summary
A Viewing feedback summary widget can be enabled on the Property overview page to allow users to see a summary of all the viewing feedback for the property.
This feature analyses potential tenant and buyer viewing feedback and provides a synopsis of positive and negative sentiment, including a graph showing the split between positive and negative points made. This allows users to quickly identify trends in how properties are being perceived by viewers, which can be fed back to the owners.
A system superuser can enable this widget by following the steps below.
Go to Admin > View all employees
Click on Admin page
Go to General > AI tools
Enable the toggle under "Viewing feedback summary"