Please find below guidance on adding viewing feedback and sending feedback to the owner.
Go to Lettings properties > Viewings or Sales properties > Sales viewing feedback
For lettings, Select View > Viewing feedback
Locate the viewing appointment
Select the pencil icon in the Edit column
Populate the fields as required
Select the Generate email to owner checkbox.
Select Submit - a pre-populated email to the owner will open, containing details of the viewer's feedback. We recommend this email be reviewed before sending.
Once sent, the Feedback sent to owner column will be date-stamped with the current date as a reference to when the feedback was sent to the owner.
If the feedback was provided to the owner in another format, users can record this by selecting the tick icon within the Feedback sent to owner column.
The viewing feedback page defaults to show only items that have not received any feedback. To view items that have had feedback logged against them, expand the Feedback received filter and select Received feedback.