If a tenant has withdrawn their application for a property, please follow the steps below to reflect this on the system.
1. Updating the tenant's status
Go to Tenants > View tenants
Locate the relevant tenant
Click on the edit pencil icon
Expand the Tenant status dropdown and select Fall through
2. Updating the tenant ledger
If a new tenancy for this tenant has already been created, users will need to visit the tenant ledger and remove all due dates that are no longer required.
Go to Lettings properties > View properties
Locate relevant property
Expand the View dropdown and select Ledger (tenant)
Click on Delete due dates
Select the date on which the rent due dates are to be deleted on and after
Click Submit
3. Archiving the referencing application
For clients who use the Let Alliance integration, the previous referencing application for this tenant will need to be archived. This will allow for new referencing applications to be started for this property.
For guidance on archiving open Let Alliance application, please click here and see section 3.3.