The Rent Reviews page allows users to manage every stage of the rent review process in a clear and easy to follow workflow.
From this page, users can:
• Monitor owner approvals and tenant notices
• Record disputes and important dates
• Update rent due dates as part of the review process
• Keep a clear record of decisions, notices, notes and rent changes
1. Locate outstanding rent reviews
Go to Tenants > Rent review
All current rent reviews show in the default 'All active' view
Users can select the Next rent review date column to locate reviews outstanding or due for review soon. The next review due date filters can also be set to locate rent reviews due during the specified time period
2. Managing rent reviews
All necessary details related to managing the rent review are present on the page, including;
Current rent amount
Last rent increase date
Next rent review date
Users can select the Calendar icon within each stage to set the required dates.
2.1 Market and Proposed Rent Rates
The average market rent and the proposed new rent figures can be edited directly within the page by selecting the edit pencil icon.
Doing so will then calculate and display the difference from the property's current rent.
For our plus package clients, users can select the Update market button, which will automatically populate the Market rent field, based on the data from Property Mark Intel.
Note: The data will only populate where the UPRN and number of bedrooms is set within the property record and Property Mark Intel have enough data to determine the market rent.
2.2 Sending notice to owners
The Owner notice stage is used to track all correspondence sent to the owner.
Go to Tenants > Rent review
Locate the rent review
Select the Owner notice stage
Populate the fields as required
Expand the Email owner dropdown and select the required email
2.3 Sending notice to tenants
The Tenant notice stage is used to track all correspondence sent to the tenant.
Go to Tenants > Rent review
Locate the rent review
Select the Tenant notice stage
Populate the fields as required
Expand the Email tenant dropdown and select the required email
Note: Should any email template require amended, please reach out to our Support team to request the changes.
2.4 Managing the owner and tenant stage progress
The Owner notice stage progress is divided into six stages, shown below, allowing users to track the progress of notifying the owner of the rent review.
Green = Agreed
Amber = Sent or Negotiating
Red = Rejected
Grey = Not set
N/A = Not applicable
The Tenant notice stage progress is divided into five stages, shown below, allowing users to track the progress of notifying the owner of the rent review.
Green = Agreed or Disputed - Resolved
Amber = Sent
Red = Disputed
Grey = Not set
Once the notice stage status for either stage is set, the Status column on the rent review page will update to display the latest status selected, eg Disputed: Resolved.
3. Updating rent due dates
The Update rent due date stage allows users to update the tenant ledger with the newly agreed rent amount.
Go to Tenants > Rent review
Locate the rent review
Select the Update rent due date stage
Populate the new rent amount and the effective due date where required
Select Submit
4. Completing the rent review
Once all stages of the rent review are complete, the rent review can be completed.
Go to Tenants > Rent review
Locate the rent review
Select the tick icon in the Complete column
Input the new Next rent review date and Next effective date fields
Select Submit
Any completed rent reviews can be viewed by selecting the Completed view. To reopen a previously completed review, select the arrow icon in the Reopen column.
For further guidance on managing disputed rent reviews, please click here.