Overview
Our Anti-money laundering (AML) page allows users to manage and track AML checks for Owners, Buyers, Tenants, and Guarantors. To access the page, go to Admin > Anti-money laundering.
The AML checks are split up into 6 stages (as shown below). Users can hover over each column header to identify what each stage relates to.
The AML page is based on a traffic light system:
If a stage is set to Not started/Renewed, it will show as GREY
If a stage is set to In progress, it will show as AMBER
If a stage is set to Complete, it will show as GREEN
If a stage is set to At risk, it will show as RED
Updating AML check stages
Go to Admin > Anti-money laundering
Locate the contact
Within the relevant stage column, click on the box icon
A pop-up will appear (shown below) where the user can then upload the relevant AML documents by clicking the Upload documents icon
Update the Stage progress field (if required)
Click Submit
The Last Contact Date and Reminder Date columns are available for recording when contact activity has occurred and for scheduling future follow‑up actions.
Completing the AML Check
Completing the record once no further action is required ensures that the AML checks page continues to list only open/in-progress checks.
Go to Admin > Anti-money laundering
Locate the required contact
In the AML Status column, select Completed
Once confirmed, the check will be moved to the Completed items section.